Delivery Policy

01 Delivery areas

Boma Garden currently offers delivery to eligible addresses within the London M25 postcode area.

Delivery availability depends on your full postcode, the products ordered and the delivery method available. Please check the options shown at checkout or contact our team before placing an order if you are unsure whether we can deliver to your address.

Orders for addresses outside our current delivery area may not be accepted for delivery.

02 Delivery charges

If delivery is unavailable for your address or selected products, this will be communicated before an order is accepted.

03 Order processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order size and whether any preparation is required before dispatch.

We will use the contact details provided at checkout if there is an unexpected delay, an availability issue or a question about your delivery address.

Please ensure that your delivery details, including postcode, house number and contact information, are accurate when placing your order.

04 Delivery timescales

Estimated delivery times depend on the product, delivery location and delivery method available for your order.

• Standard parcels: Estimated delivery information will be provided where available.
• Plants and living products: Delivery arrangements may take account of product condition, weather and handling requirements.
• Large or bulky items: Delivery arrangements may need to be agreed with you before dispatch.
• Multiple-item orders: Items may be delivered together or separately where necessary.

Any delivery dates or times provided are estimates unless expressly confirmed otherwise. If we become aware of a significant delay, we will take reasonable steps to inform you.

Where no delivery period has been agreed, we will deliver within the period required by applicable consumer law.

05 Large and bulky items

Some products, including larger pots, planters, compost bags, garden accessories and other bulky goods, may require specific delivery arrangements.

Where necessary, we will contact you to discuss a suitable delivery date and any access requirements. Please ensure that the delivery address is accessible for the type and size of item ordered.

Any specific delivery conditions or additional charges will be communicated before the delivery is arranged. No additional charge will be imposed without your agreement.

06 Regional delivery

Boma Garden's current delivery service is focused on eligible addresses within the London M25 postcode area. Availability may vary depending on the product and the delivery arrangements available for your location.

Please contact us before ordering if you need confirmation that your postcode is covered or if you require information about delivery arrangements for a particular item.

07 Collection

If collection is offered for a particular product or order, the available collection arrangements will be displayed or confirmed by our team.

Collection availability and readiness times depend on stock availability and order processing. Please wait for confirmation that your order is ready before travelling to collect it.

Bring your order confirmation when collecting. If someone else is collecting on your behalf, please contact us beforehand to confirm the arrangements.

Collection is not guaranteed for every product and should not be assumed unless it has been offered and confirmed for your order.

08 Order tracking

Where a tracking service is available, you will receive dispatch or tracking information by email after your order has been sent.

For deliveries arranged directly by our team, online tracking may not be available. You can contact us for an update on your order.

09 Risk and title

Risk in the goods passes to you when the goods are delivered to you or to a person you have nominated to receive them, other than a carrier where you have independently arranged that carrier.

Title to the goods passes to you once we have received payment in full.

If goods are lost or damaged before delivery, please contact us so that we can investigate and arrange an appropriate solution. Nothing in this section limits your statutory rights.

10 Failed delivery

If a delivery cannot be completed because nobody is available to receive it, or because the delivery address is inaccessible, the carrier or our delivery team may contact you to arrange another attempt.

If an order is returned to us following unsuccessful delivery attempts, we will contact you to discuss the available options. Any reasonable additional delivery costs will be explained before a further delivery is arranged.

Where a delivery issue is caused by us or our delivery provider, your statutory rights and any applicable remedies remain unaffected.

11 Missing parcels

If your tracking information shows that your order has been delivered but you have not received it, please check with other members of your household, neighbours and any designated safe places.

If you are still unable to locate your order, contact us as soon as possible so we can investigate with the relevant delivery provider.

Under consumer law, goods generally remain our responsibility until they come into your physical possession or that of a person nominated by you to receive them, subject to applicable legal exceptions.

12 Damaged goods on arrival

Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged or there is visible damage to the packaging, take photographs of the item and packaging where possible.

For plants and other living products, contact us promptly if they arrive visibly damaged or appear to have a problem on arrival. Please include photographs where possible so we can assess the condition of the product.

Contact us with your order number, a description of the issue and any supporting photographs so that we can investigate and help resolve the matter.

Nothing in this policy affects your statutory rights under UK consumer law, including your rights where goods are faulty, damaged or not as described.